Australian Consulate-General
Hong Kong
Also accredited to Macau

Visas and Citizenship

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Visa and Citizenship services are provided to residents of Hong Kong, Macau and Taiwan by the Department of Home Affairs in Hong Kong.


  1. Australian Visa Application Centre (AVAC) service update 

    05 August 2020 - Business Innovation and Investment Program applicants can now visit the AVAC to drop off their supporting documents. Prospective applicants can also visit the AVAC if assistance is required with completing the visa application forms online (AVAC service fees apply). 

    Other AVAC services remain suspended until further notice.

    For more information please visit:

    The Department of Home Affairs’ online visa lodgement services however remain available and most visa and citizenship applications can still be lodged through the Department’s ImmiAccount portal.  For more information and updates on AVAC services, please visit

    To explore visa options for Australia including eligibility requirements and information on how to apply online please visit   

    Please be aware that the Australian Prime Minister has announced a travel ban to apply from 9pm Sydney time, Friday 20 March on all non-Australian citizens and non-permanent residents from entering Australia.  All Australians – citizens, permanent residents and immediate family will still be able to return to Australia. 

    All travellers arriving in Australia will be required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.​ Travel restrictions are subject to change. Some exemptions are in place. Please check back regularly.

    For more information on travel restrictions, visit the website of the Department of Home Affairs.

  2. Biometric enrolment service disruption

    The Hong Kong Visa and Citizenship Office is aware that with the temporary suspension of AVAC services, biometric enrolment services are also currently unavailable in Hong Kong. For applications being processed in Hong Kong, you are not required to request an extension on biometric enrolment requests at this time. If your application is unfinalised when biometric enrolment services resume you will then be required to undertake that enrolment.

  3. Commencement of the new five year subclass 870 Sponsored Parent (Temporary) visa

    The Australian government has announced a new long stay temporary visa for parents of Australian citizens and Australian permanent residents. The visa provides parents (biological, adoptive, and step-parents) with a new pathway to temporarily reunite with their children and grandchildren in Australia, and addresses concerns about the limited number of Parent places in the permanent migration program. To be eligible for the new visa, a parent must be sponsored by their Australian citizen (or permanent resident) child. The program will open for sponsorship applications from 17 April 2019, and once a sponsorship application has been approved, a sponsored parent will, from 1 July 2019, be able to apply online (through ImmiAccount) for a Sponsored Parent (Temporary) visa.

    Once granted, the visa allows parents to remain in Australia for up to five years at a time without departing. A parent must then be outside Australia for at least 90 days before being eligible to apply for a further Sponsored Parent (Temporary) visa, and parents will be able to hold visas up to a total stay in Australia of 10 years.

    For more information, see:   

  4. Scam Phone Calls
    We are concerned by recent scam phone calls, claiming to be from the Department of Home Affairs, with the caller requesting money to progress visa applications. For more details, please click


Australian visa Information

Australian Citizenship


Reminder for travellers to Australia

Important Information for visa applicants


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Frequently asked questions (FAQ)

To explore visa options for Australia including eligibility requirements and information on how to apply online please visit

Other useful contacts:


Page Last Updated: 6 April 2020