Australian Consulate-General
Hong Kong
Also accredited to Macau

Visas and Citizenship

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Visa and Citizenship services are provided to residents of Hong Kong, Macau and Taiwan by the Department of Home Affairs in Hong Kong.


Please be advised that from Monday 19 October 2020, the Visa Application Centre will no longer provide telephone inquiry services. Please refer to contact us for more details.


Australian Visa Application Centre (AVAC) address and service hours update

The AVAC will be available by appointment only for:

  • Biometric enrolment (for all visa subclasses that have a biometric requirement).

  • Online assisted lodgement services.

  • Accepting supporting documentations for Business Innovation and Investment Program applicants.

Address: Unit B&E , 6/F, Lee & Man Commercial Center, 169 Electric Road, North Point, Hong Kong
Working Hours for operations:   8:00am to 3:00 pm (Monday, Wednesday and Friday)

Other AVAC services (including lodgement of paper applications) remain suspended until further notice. For more information please visit:

Note: The Department of Home Affairs’ online visa lodgement services remain available and most visa and citizenship applications can still be lodged through the Department’s ImmiAccount portal.

To explore visa options for Australia including eligibility requirements and information on how to apply online please visit:   


Information regarding travel restrictions 

Please be aware that the Australian Prime Minister has announced a travel ban to apply from 9pm Sydney time, Friday 20 March on all non-Australian citizens and non-permanent residents from entering Australia.  All Australians – citizens, permanent residents and immediate family will still be able to return to Australia. 

All travellers arriving in Australia will be required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.​ Travel restrictions are subject to change. Some exemptions are in place. Please check back regularly.

For more information on travel restrictions, visit the website of the Department of Home Affairs.


Scam Phone Calls
We are concerned by recent scam phone calls, claiming to be from the Department of Home Affairs, with the caller requesting money to progress visa applications. For more details, please click


Australian visa Information

Australian Citizenship


Reminder for travellers to Australia

Important Information for visa applicants


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Need help?

Frequently asked questions (FAQ)

To explore visa options for Australia including eligibility requirements and information on how to apply online please visit

Other useful contacts:


Page Last Updated: 30 September 2020