Please be advised that from Monday 19 October 2020, the Visa Application Centre will no longer provide telephone inquiry services. Please refer to contact us for more details.

Australian Visa Application Centre (AVAC) address and service hours update

The AVAC will be available by appointment only for:

• Biometric enrolment (for all visa subclasses that have a biometric requirement).

Address: Unit B&E , 6/F, Lee & Man Commercial Center, 169 Electric Road, North Point, Hong Kong

Our opening hours are from 8:00am to 3:00pm, Monday-Friday, except for public holidays. We are currently only open for a biometric collection service.

Other AVAC services (including lodgement of paper applications) remain suspended until further notice. For more information please visit: https://visa.vfsglobal.com/hkg/en/aus.

Note: The Department of Home Affairs’ online visa lodgement services remain available and most visa and citizenship applications can still be lodged through the Department’s ImmiAccount portal.

To explore visa options for Australia including eligibility requirements and information on how to apply online please visit: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder.   

We are concerned by recent scam phone calls, claiming to be from the Department of Home Affairs, with the caller requesting money to progress visa applications. For more details, please click http://www.homeaffairs.gov.au/Trav/Visa/migration-fraud-and-scams.

Your feedback is important and helps us improve our client service.