Contact us

General Enquiry:

Clients who have not yet lodged a visa or citizenship application should visit our website www.homeaffairs.gov.au. Most information about immigration and citizenship can be found on our website, including extensive information to help clients at all stages in the application process.

Telephone Enquiry:

If you still require support, please contact the Global Service Centre.

Submit supporting documents
(ImmiAccount users):

Supporting documents can be uploaded directly to your ImmiAccount. For more information please click here. 

• Subclass 300 (Prospective Marriage) applicants - For applicants who marry before their application is finalised, please upload your marriage certificate to ImmiAccount and advise us by email to [email protected]

Submit supporting documents 
(Business Innovation
and Investment
Program applicants):

Supporting documents can be submitted via the Visa Application Centre. For more information please click here. 

Supporting documents can also be mailed directly to: 

Hong Kong Business Skills Processing Centre
Australian Consulate-General Hong Kong
23rd Floor, Harbour Centre
25 Harbour Road
Wan Chai, Hong Kong

When mailing an application, or other documentation, we strongly recommend that you choose a delivery service that allows you to track the arrival of your package, such as Special Delivery or Registered Post.

Current processing time:

For further information on current processing times for visa and citizenship applications, please click here

Application specific enquiry:

If your enquiry is related to an ongoing visa application that is being processed in Hong Kong, you can contact us via email. 

• For Business Innovation and Investment applicants please email:  [email protected]
• For all other visa applicants please email: [email protected]

If your enquiry is related to an ongoing visa application that is not being processed in Hong Kong, please contact your processing office or the Global Service Centre.