Australian Consulate-General
Hong Kong
Also accredited to Macau

Contact us

AUSTRALIAN CONSULATE-GENERAL HONG KONG

Address:

23/F, Harbour Centre, 25 Harbour Road, Wan Chai, Hong Kong

Tel:

+852 2827 8881

Fax:

+852 2585 4457

Email:

[email protected]

 

 

Passport & Consular Services office - 23/F

Opening hours:

Consular and emergency assistance
9:00am to 5:00pm (open during lunch hours), Monday – Friday. Please call us on +852 2827 8881 before visiting to confirm our opening hours.

Passports
Applications by appointment only. Visit our appointment page to see available times.
Collections between 9:00am to 5:00pm (open during lunch hours), Monday – Friday. Collections do not require appointments.

Notarial services
Notarial services, including witnessing documents and certified copies, are by appointment only. Visit our appointment page to see available times and to make a booking. Please note appointment hours may change from week to week.

Please see below for a list of public holidays

Tel:

+852 2827 8881

Fax:

+852 2585 4461

Email:

[email protected] (for Consular related Enquiries only)

[email protected] (for Passport related Enquiries only)

 

Contacting the Department of Home Affairs in Hong Kong  

General Inquiry:

Clients who have not yet lodged a visa or citizenship application should visit our website www.homeaffairs.gov.au. Most information about immigration and citizenship can be found on our website, including extensive information to help clients at all stages in the application process. 

Telephone Inquiry:

If you still require support, please contact the Global Service Centre.

Submit supporting documents (ImmiAccount users): 

Supporting documents can be uploaded directly to your ImmiAccount. For more information please click here

  • Subclass 300 (Prospective Marriage) applicants - For applicants who marry before their application is finalised, please upload your marraige certificate to ImmiAccount and advise us by email to [email protected] 
Submit supporting documents (Business Innovation and Investment Program applicants)

Supporting documents can be submitted via the Visa Application Centre. For more information please click here. 
 

Supporting documents can also be mailed directly to: 

Hong Kong Business Skills Processing Centre
Australian Consulate-General Hong Kong
23/F, Harbour Centre
25 Harbour Road
Wan Chai, Hong Kong

When mailing an application, or other documentation, we strongly recommend that you choose a delivery service that allows you to track the arrival of your package, such as Special Delivery or Registered Post.

Current processing time: For further information on current processing times for visa and citizenship applications , please click here
Application specific inquiry: 

If your inquiry is related to an ongoing visa application that is being processed in Hong Kong, you can contact us via email. 

If your inquiry is related to an ongoing visa application that is not being processed in Hong Kong, please contact your processing office or the Global Service Centre.

 

Australian Trade Commission - 24/F

Opening hours:

8:45am to 5:00pm
Monday - Friday

Tel:

+852 2588 5300

Fax:

+852 2827 4145

Email:

 [email protected]

 

Study in Australia

Website:

http://www.studyinaustralia.gov.au 

Email:

[email protected]

 

Australian Federal Police - 24/F

Tel:

+852 2827 8881

Fax:

+852 2511 5120

Website:

 http://www.afp.gov.au

 

The Consulate-General will be closed on the following days:

 Year 2020

 Holiday

 1 October 2020 (Thursday)

 National Day

 2 October 2020 (Friday)

 The day following Mid-Autumn Festival

 26 October 2020 (Monday)

 The day following Chung Yeung Festival

 25 December 2020 (Friday)

 Christmas Day

 28 December 2020 (Monday)*

 Additional DFAT Holiday

 
*note: 28 December 2020 (Monday) is an ACGHK holiday, but it is not a Hong Kong public holiday.
  

 Year 2021

 Holiday

 1 January 2021 (Friday)

 The first day of January

 12 February 2021 (Friday)

 Lunar New Year's Day

 15 February 2021 (Monday)

 The fourth day of Lunar New Year

 2 April 2021 (Friday)

 Good Friday

 5 April 2021 (Monday)

 The day following Ching Ming Festival

 31 May 2021 (Monday)**

 Additional ACGHK Holiday - Reconciliation Day

 14 June 2021 (Monday)

 Tuen Ng Festival

 1 July 2021 (Thursday)

 Hong Kong SAR Establishment Day

 22 September 2021 (Wednesday)

 The day following Mid-Autumn Festival

 1 October 2021 (Friday)

 National Day

 14 October 2021 (Thursday)

 Chung Yeung Festival

 15 October 2021 (Friday)**

 Additional ACGHK Holiday

 27 December 2021 (Monday)

 The first weekday after Christmas Day

 28 December 2021 (Tuesday)**

 Additional ACGHK Holiday

 
**notes:

  • 6 April 2021 (Tuesday) is a Hong Kong public holiday (The day following Easter Monday), but it is not an ACGHK holiday.
  • 19 May 2021 (Wednesday) is a Hong Kong public holiday (Birthday of the Buddha), but it is not an ACGHK holiday.
  • 31 May 2021 (Monday) is an ACGHK holiday, but it is not a Hong Kong public holiday.
  • 15 October 2021 (Friday) is an ACGHK holiday, but it is not a Hong Kong public holiday.
  • 28 December 2021 (Tuesday) is an ACGHK holiday, but it is not a Hong Kong public holiday.