Contact us

Address:

23/F, Harbour Centre, 25 Harbour Road, Wan Chai, Hong Kong

Tel:

+852 2827 8881

Fax:

+852 2585 4457

Email:

[email protected]

Opening hours:

Consular and emergency assistance
9:00am to 5:00pm (open during lunch hours), Monday – Friday. Please call us on +852 2827 8881 before visiting to confirm our opening hours.

Passports
Applications by appointment only. Visit our appointment page to see available times.
Collections between 9:00am to 5:00pm (open during lunch hours), Monday – Friday. Collections do not require appointments.

Notarial services
Notarial services, including witnessing documents and certified copies, are by appointment only. Visit our appointment page to see available times and to make a booking. Please note appointment hours may change from week to week.

Please see below for a list of public holidays

Tel:

+852 2827 8881

Fax:

+852 2585 4461

Email:

[email protected] (for Consular related Enquiries only)

[email protected] (for Passport related Enquiries only)

General Inquiry:

Clients who have not yet lodged a visa or citizenship application should visit our website www.homeaffairs.gov.au. Most information about immigration and citizenship can be found on our website, including extensive information to help clients at all stages in the application process. 

Telephone Inquiry:

If you still require support, please contact the Global Service Centre.

Submit supporting documents (ImmiAccount users): 

Supporting documents can be uploaded directly to your ImmiAccount. For more information please click here. 

• Subclass 300 (Prospective Marriage) applicants - For applicants who marry before their application is finalised, please upload your marriage certificate to ImmiAccount and advise us by email to [email protected] 

Supporting documents can be submitted via the Visa Application Centre. For more information please click here. 

Supporting documents can also be mailed directly to: 

Hong Kong Business Skills Processing Centre
Australian Consulate-General Hong Kong
23/F, Harbour Centre
25 Harbour Road
Wan Chai, Hong Kong

When mailing an application, or other documentation, we strongly recommend that you choose a delivery service that allows you to track the arrival of your package, such as Special Delivery or Registered Post.

If your inquiry is related to an ongoing visa application that is being processed in Hong Kong, you can contact us via email. 

• For Business Innovation and Investment applicants please email:  [email protected]
• For all other visa applicants please email: [email protected]

If your inquiry is related to an ongoing visa application that is not being processed in Hong Kong, please contact your processing office or the Global Service Centre.

Opening hours:

8:45am to 5:00pm
Monday - Friday

Tel:

+852 2588 5300

Fax:

+852 2827 4145

Email:

 [email protected]

Website:

http://www.studyinaustralia.gov.au 

Email:

[email protected]

Tel:

+852 2827 8881

Fax:

+852 2511 5120

Website:

 http://www.afp.gov.au

 Year 2022

 Holiday

 3 January 2022 (Monday)**

 Additional ACGHK Holiday

 1 February 2022 (Tuesday)

 2 February 2022 (Wednesday)

 The second day of Lunar New Year

 3 February 2022 (Thursday)

 The third day of Lunar New Year

 5 April 2022 (Tuesday)

 Ching Ming Festival

 15 April 2022 (Friday)

 Good Friday

 2 May 2022 (Monday)

 9 May 2022 (Monday)

 The day following the birthday of Buddha

 3 June 2022 (Friday)

 Tuen Ng Festival

 1 July 2022 (Friday)

 HKSAR Establishment Day

 12 September 2022 (Monday)

 The second day following Mid-Autumn Festival

 4 October 2022 (Tuesday)

 Chung Yeung Festival

 26 December 2022 (Monday)

 The first weekday after Christmas Day

 27 December 2022 (Tuesday)

 The second weekday after Christmas Day