Contact us

General enquiries:

The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at:
https://immi.homeaffairs.gov.au/. 

Telephone enquiries:

If you have a complex issue or can't find the information on the website, you can call our Global Service Centre (GSC).

Information about the GSC is available at:
https://immi.homeaffairs.gov.au/help-support/contact-us/telephone.

Submit documents
as part of your
application

Supporting documents should be uploaded directly to your ImmiAccount.

The following information is for Business Innovation and Investment applicants only:

For all applications lodged from 13 November 2021, applicants should upload supporting documentation to ImmiAccount when lodging a subclass 188 Business Innovation and Investment visa application in all streams.

For applications lodged before 13 November 2021, applicants should provide supporting documentation to the Hong Kong Business Skills Processing Centre by post or courier to the Australian Consulate-General ​Hong Kong at:

Hong Kong Business Skills Processing Centre
23/F, Harbour Centre
25 Harbour Road
Wan Chai, Hong Kong

The Australian visa
office at the Australian
Consulate-General
in Hong Kong SAR

Visa applications are not accepted at the Australian Consulate-General Hong Kong.

Consulate staff are unable to assist with general visa or citizenship enquiries.

Most Australian visa applications can be made quickly and easily online through ImmiAccount. You can access ImmiAccount from this webpage: https://online.immi.gov.au/lusc/login.

If your application is being processed at the Australian Consulate-General in Hong Kong SAR, you can contact the Australian visa office through the Australian Immigration Enquiry Form, available at: https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/australian-immigration-enquiry-form/hong-kong.

VFS Global Service: Assistance with online
visa form lodgement,
visa fee payment and biometric collection in Hong Kong SAR

VFS Global Service is the Delivery Partner for the Department of Home Affairs and can help with online visa form lodgment, visa fee payment and biometric collection services in Hong Kong. A fee may apply to some services.

For more information, please visit: https://visa.vfsglobal.com/hkg/en/aus.